Talks and training for tourism businesses

  • The Inside Guide to a Visit England Quality Assessment
  • Hello and Welcome: How to Deliver a World Class Visitor Experience
  • Brilliant Brochures: How to design leaflets and brochures that stand out in a crowd
  • TripAdvisor: How to improve your ranking and manage your reputation

Welcome to Excellence training

High impact training and NVQ accreditation for businesses and organisations from the leading provider of customer service training in the tourism, leisure and hospitality sectors. All courses can be tailored to include content and knowledge specific to destinations and businesses.

Delivered throughout Yorkshire.

Our most popular Welcome to Excellence courses

Welcome Host Gold

This high impact one-day training course provides valuable insight into the customers point of view, gives participants up-to-the-minute core customer service skills and highlights the latest techniques and best practice.

Exceeding Visitor Expectations

Designed specifically for front of house staff in visitor attractions, this high impact one day course is a shot-in-the-arm for attractions who are serious about providing world class customer service.

Delivering Service Excellence

This practical course covers all the essential customer service techniques, enabling your team to identify customers’ needs and deliver a level of service which encourages loyalty and leads to increased profits.

Welcoming all customers

This course provides participants with practical advice to give them confidence in meeting the needs of customers with accessibility requirements.

Lead, motivate, succeed

Aimed at managers and supervisors, his course uncovers new skills to help participants unlock the potential of their team.

Successful selling

Packed with insights and tips, this course reveals how to make a sales pitch, close a sale and create sales plans that work.

We also deliver the full range of Welcome to Excellence courses, including: